Help Center

How do I place an order for a Plush Toy Bouquet?

1. Browse our Flower Bouquet collection, 
   & at your preferred bouquet's page - click "Add To Cart" !
   *Do take note of the product description on the size of Plush Toy suitable for your bouquet in the product description
   
   
2. Browse the Plush Toy collection,
   & at your preferred Soft Toy's page - click "Add To Cart"
   
   
3. Go to your Cart, follow through with the process will do!
   The system will prompt you for all necessary details - Delivery / Collection Options, Addresses, etc. Payment will be on the last page so don't worry - the system will give a summary of all details before payment & YOU ARE DONE! An automated confirmation email will be sent to email address provided within minutes, please do check your Junk /Spam too! 

--- 

For Plush Toys which are suitable to be included in the bouquet (will be stated in the product description), we will by default include it in your bouquet!

If selected Plush Toy is too large to be included in the bouquet (will also be stated in the product description) - it will be gift wrapped and sent alongside the bouquet of your choice! 

If you are intending to get a Plush Toy & Bouquet separately, please do indicate "Pack items individually" on the "Any instructions" field on the Cart Page 

---

Still need any assistance? Feel free to drop us a WhatsApp message at +65 9639 5282 and we'll be here to help! 

Place your order via our online platform directly in two simple steps!

1. At your desired item's product page, select your delivery/collection date & slots, & click "ADD TO CART"
2. Go to your Cart, follow through with the process will do. 

System will prompt you for all necessary details - Delivery / Collection Options, Addresses, etc. Payment will be on the last page so don't worry - the system will give a summary of all details before payment! &  YOU ARE DONE! An automated confirmation email will be sent to email address provided within minutes, please do check your Junk /Spam too! 

* If you are intending to get a Plush Toy & Bouquet separately, please do indicate "Pack items individually" on the "Any instructions" field on the Cart Page 

You can simply add all the plush toys & flower bouquets in your cart & continue with the checkout process. Once you have the order confirmation, do drop us a WhatsApp at +65 9639 5282 with the combinations. We'll add the instructions via the backend for you. 

Strict no. 

Our office is limited for self-collection of confirmed orders only. The images of our products are taken in-house so the pictures and description are true to the actual items. All items are made to order as well, hence we do not have any ready-made items for you to view /purchase as well. 

---

If you need an item urgently, WhatsApp us with the following details:

1. Product Screenshot
2. Collection / Delivery Details (Time, Address, etc - if any)

We will check if we can expedite, and if we can you can make a payment to confirm & swing by to collect at the agreed timing!

Once again - STRICTLY no walk ins allowed. 

Most definitely! You can just add the item into the cart & purchase the item directly!There is no minimum order, you can just buy one balloon / one soft toy / even just a card! - no issues!

Usually we'll only need 24 hours notice.

But we will highly recommend orders to be placed as early as possible when the dates are available to secure the items as during peak periods, items can get sold out very quickly. There is also possibility that we'll cose dates earlier once the capacity is filled / have other commitments. 

Strict no. 

Cash on Delivery / Collection are strictly not allowed. 

All orders will have to be paid & confirmed before it is prepared for collection/delivery. 

All items are currently listed online & online inventory is quite accurate. If it is not available to add into your cart or not listed online, it is probably sold out!

For restocks updates, do follow our Social Media platforms (Instagram / Facebook) for updates when there is a restock! 

Currently all our available products are listed on our website. You are able to add the item into cart & purchase all available products via our website for an immediate confirmation! 

For restocks updates, do follow our Social Media platforms (Instagram / Facebook) for updates when there is a restock! 

We would be able to provide you with the picture of the bouquet if requested before order is placed. Pictures will be sent just before delivery!

*Upon requests made when placing order only during non-peak periods

Standard Delivery: 

• $9.99/location*
• FREE with orders above $120.00
• Monday to Sunday:  9AM-2PM, 1PM-6PM, 5PM-10PM

Self-Collection:

• Monday to Friday: 9AM to 7PM
• 14, Lorong 32 Geylang Singapore 398277 (Back entrance)
• For confirmed orders only, strictly NO walk-ins / retail sale
• Please refer to the drop-down list on the product page for the most accurate availability for self-collection timeslots. Additional slots may be available.
• For same-day collection, place your order directly online. You will be able to select today's date & timeslot if it is available

1 Hour Specific Timing Delivery:

•  $50 / location
• Not Included in any free delivery promotion & on peak periods 
• Reply to confirmation email with preferred one hour timeslot (i.e. 2 Jan, 9AM - 10AM ) 
• Minimum 24 hours notice required 

--- 

Earliest Delivery / Collection:

• View earliest delivery / collection date directly on the product page 

Same Day Collection: 

• Select today's self-collection date directly & proceed to checkout (if available)

Same Day Delivery: 

•  WhatsApp us with the following details

1. Product Screenshot

2. Delivery Address

3. Time you require it by (if any) 

Delivery price will be dependent on urgency + address. Same-day delivery will definitely be more expensive than next-day delivery ($9.99). So if it’s not that urgent, do consider placing your order directly online for tomorrow’s delivery. 

You will be able to view the earliest delivery or self-collection date & timeslot directly on the product page.

Same Day Collection: 

You will be able to select today's date & timeslot on each product page if its available. 

Same Day Delivery : 

WhatsApp us +65 9639 5282  these details:

- Screenshot of the item(s)- ⁠Delivery address- Time you need if by (if any)

We will check availability & update you on the delivery courier price. 

Delivery price will be dependent on urgency + address. Same-day delivery will definitely be more expensive than next-day delivery ($9.99). So if it’s not that urgent, do consider placing your order directly online for tomorrow’s delivery. 

1. Check your WhatsApp for specific directions to our back entrance. If you did not leave your mobile number / did not receive any message 10 minutes before your collection time, do WhatsApp us at +65 9639 5282
2. Swing by anytime during your selected date & timeslot
3. Prepare your ORDER NUMBER & NAME, or a screenshot of your EMAIL CONFIRMATION 
4. Our team will pass you the items, do check before leaving. 

Things to note: 

• Ensure your mobile number is provided, we will be sending you a WhatsApp with pictorial directions on how to reach our back entrance to ensure a smooth collection process. Do follow the directions strictly too. 
• Come ONLY during your selected timeslot 
• Have the courtesy to WhatsApp us if you’re arriving EARLY / LATE. There might be a chance we’re not in office outside your chosen timeslot and wont be able to assist you with the self collection if you are early or late, hence do update us for us to make any necessary arrangements if you are arriving outside of your timeslot
• If you are uncomfortable with the collection process / location, or unable to commit to a specific timeslot - please do opt for delivery for a smoother process

14, Lorong 32 GeylangSingapore 398277 (BACK ENTRANCE) 

• Do check your WhatsApp for specific directions sent to ensure a smooth collection process
• STRICTLY for collection of confirmed orders only
• Walk-ins will NOT be entertained, NO retail sale strictly

Yes you can, but if you are engaging your own Lalamove / Grab Express to collect & deliver for you, 

• Do ensure the directions sent to you are provided to your delivery agent
• For the Recipient's name, do put it as YOUR ORDER NUMBER + NAME
  (i.e. Recipient Name:  #12000 JOHN DOE / Delivery Details: #12000 JOHN DOE)
  Please do ensure this is done accurately! 
• Please monitor & ensure the delivery agent reaches during your selected timeslot strictly. Item may not be ready if the agent reaches earlier or we might not be in office.
• We are not be responsible if the agent is unable to find the location accurately if the directions are not provided, and for any damages / delays / etc for your order. 

There are 3 delivery timings: 

1. 9AM to 2PM
2. 1PM to 6PM
3. 5PM to 10PM 

Delivery will be made to recipient anytime within the timeslot chosen.

Requests for a specific timeslot for delivery is NOT allowed under standard delivery timings. Items will be delivered anytime during timeslot selected. Hence please do ensure the recipient is available during the entire timeslot to prevent failed delivery. 

If you require the bouquet to be delivered at a Specific Timing, do opt for the Specific Timing Delivery option (+ $50)

* Specific Timing Delivery is not available for any Free Delivery promotion & on peak periods (such as Valentine's Day)

(i) FREE orders above $120

(ii) $9.99/location* for orders below $119.99

Surcharge to Special Locations : +$15 (Click HERE to add Surcharge into cart for delivery to these locations)- Sentosa, Changi Airport, Changi Aviation Center and Tuas South 637, 636 postal code- Tuas area, for postal codes starting with 627, 628, 629, 638, 639- Changi Airline house area

* Delivery Locations is not inclusive of: 

• All Islands outside of mainland Singapore including Sentosa
• All Military Camps and Defense facilities
• All Police, special operations and SCDF stations
• All Military and Commercial Airports or Airbases
• All Naval Bases
• All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)
• All Airports including Changi Airport, Airline House, and high security areas
• Parliament House
• IRAS
• All Prisons or detention facilities
• All immigration checkpoints including Woodlands and Tuas Checkpoints
• Senoko Incineration Plant
• Resort World at Sentosa
• All Power Statiions
• Tuas south Ave and surrounding industrial areas
• Embassies or Intenational schoolds with high security entry 
• Marina Bay Sands
• Any general restricted area (Please call or email if you are unsure)

You are able to schedule the delivery/collection directly. 

Simply select the your preferred delivery/collection date on the product page. 

--- 

For Same-Day / Today Delivery, do WhatsApp (+65 9639 5282) us the following details:

• Screenshot of the item(s)-
• Delivery address-
• Time you need if by (if any)

We will check availability & update you on the delivery courier price.  Delivery price will be dependent on urgency + address. Same-day delivery will definitely be more expensive than next-day delivery ($9.99).  So if it’s not that urgent, do consider placing your order directly online for tomorrow’s delivery instead. 

• You'll be able to select your preferred delivery date & timeslot at each product page.
• Delivery will be made to recipient anytime within the timeslot selected
• Please try to select the delivery timeslot which the recipient is around throughout to receive the item to avoid failed delivery* 
• If recipient is not around, by default we'll leave the item at the door if its possible. However, if it is to condominums / offices which has security preventing the delivery agent to have access to the door / leave at the door, the agent will leave & failed delivery charges will be implemented. 
• Request for specific timing is only available for Specific Timing Delivery. If you require the bouquet to be delivered at a Specific Timing, do opt for the Specific Timing Delivery option at $50.

 ---

*Standard Operating Procedure for failed delivery would be:

1. Our delivery team would be contacting the Recipient Mobile provided for instructions*
2. If the Recipient is uncontactable, we would contact the Sender Mobile provided for instructions 
3. If both Recipient and Sender is unavailable, the Delivery Team would leave the item at the door by default / if alloawed. We will not be responsible for any loss/damage.
4. If Delivery team is instructed to bring the item back to the office / have no access to the unit (i.e. security guards at condominiums / offices restricts our agent's access to the unit)
   (i) Collection of the items will be available on the next working day
   (ii) Re-Delivery will be charged at $20/location

We are not liable for any damages / loss to perishable items (i.e. Helium Balloons, Fresh Flowers) due to failed delivery - not refundable / replaceable. 

The Standard Operating Procedure would be:

1. Delivery agent would be contacting the recipient mobile provided for instructions*
2. If the recipient is uncontactable, we would contact the sender's mobile provided for instructions*
3. If both recipient and sender is unavailable, the delivery agent would leave the item at the door by default. We are not responsible for any loss/damage.
4. If delivery agent is instructed to bring the item back to TOKI, or have no access to leave the item at door (i.e. Security guards not allowing agents to enter condomiums / offices unit) 
   (i) Collection of the items will be available on the next working day
   (ii) Re-delivery will be charged at $20/location

*Instructions: Leave at the door, or to bring it back to TOKI’s office

Restricted Locations:

• Sentosa, Jurong Island, Changi Airport, Changi Aviation Center and Tuas 
• Changi Airline house area 
• All Islands outside of mainland Singapore (Including Sentosa)
• All Military Camps and Defense facilities
• All Police, special operations and SCDF stations
• All Military and Commercial Airports or Airbases
• All Naval Bases
• All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)
• All Airports including Changi Airport, Airline House, and high security areas
• Parliament House
• IRAS
• All Prisons or detention facilities
• All immigration checkpoints including Woodlands and Tuas Checkpoints
• Senoko Incineration Plant
• All Power Stations
• Tuas south Ave and surrounding industrial areas
• Embassies or Intenational schoolds with high security entry 
• Any general restricted area (Please call or email if you are unsure

“Shipping Address” =  Delivery Address & details

“Billing Address” = Sender’s Address & details 

Yes it would be best if you fill in your details in case if there are any issues we will contact the contact number under billing details (if provided). If not we'll have contact the only contact number provided (recipient's contact number) & it may spoil any surprises / plans. No receipts and details from sender will be provided to the recipient upon delivery so please rest assured your provided billing information will not be disclosed

If you will want to surprise your recipient, do input your own mobile number as the recipient's point of contact so he/she will not get the delivery notifications - but you will get the notifications accordingly when our delivery team is on the way / have any issues

For all of our orders, there will be no receipt and sender’s information in the delivery order.

All that's included in the delivery order is: 

- Recipient's Name / Address / Mobile Number

Even if the recipient contacts us for the sender’s information, we would not reveal it as well. 

We would usually encourage to arrange for delivery on the day before to avoid paying extra for specific hour delivery (& to avoid any form of panic / anxiety as well)

For preserved flowers/ soft toys as they will have no issues overnight and even for a couple of days, the only item not suitable for this arrangement will be helium balloons as they will deflate overnight. 

You can schedule & get your own delivery agent to pick it up for you! Consider Grab Express / Lalamove / etc

Please do read through this article : https://www.toki.sg/apps/help-center#hc-can-i-schedule-my-own-lalamove-grab-express-gogox-to-pick-up-deliver-for-me

Welcome to TOKI & our newest expansion - The Secret Garden. 

We’ve been involved with over hundreds of proposals in Singapore, and realised that there is no one location in Singapore which has the elements of outdoors & comfort of indoors (i.e. No need worry for any wet weather plans, comfortable air-condition temperature) 

Hence with our recent lease ending, we’ve decided to take the leap of faith & attempt to create a space for our client to celebrate their occasions! After months of hard work & changes, it is finally completed & we can’t wait to share it with you today! 

We’re located at the back alley of 14, Lorong 32 Geylang.Just a stone throw away from the famous Lorong 32 Handmade Noodles.

No one will be able to expect an event space / florist located here for sure - perfect for the ultimate surprise!

0000 - 0020: Arrive & enter The Secret Garden to do the necessary set ups (i.e. Sync laptop to projectors to play videos / music to speakers) +  Rehearsal if required 

0020 - 0030: Buffer for latecomers friends / family to ensure they don't bump into the Guest of Honor

0030 - 0045: Arrival of Guest Of Honor + some buffer 

0045 - 0100: Proposal + Photo Taking 

0100 - 0150 : Snacks & AAR + More Phototaking 

0150 - 0200: Pack up & leave The Secret Garden 

• Outdoor elements with Indoor benefits

  • It’s air-conditioned venue with outdoor vibes. No fear of wet weather or any what-ifs!   

• Bring your own food, drinks, games

  • Cater or get your favourite food delivered directly to our venue 

  • Please do dispose of your trash in the bins provided & keep venue clean

• Pets are welcome

  • Please do ensure pets do not defecate in the venue & keep venue clean

• Suited for parties up to 10 Pax 

  • Chairs / Tables can be arranged for guests 

• Speakers / Projectors / Mini Fridge available for complimentary use

Click HERE for our rates & packages

Add-ons includes: 

• Helium Balloons $2.10 / each
• Printed 4R Photos : $1.00 / Each 
• Flower Bouquet: 10% off our bouquets online 
• Additional hours: $55/hour (weekdays), $85/hour (weekend, eve & public holidays) 

Extra charges will be imposed for: 

• Cleaning fees ($35) if food / pets are involved 
• Any damages / spillage (price will be determined by cleaning company) 

1. View our Packages & Prices transparently
2. Read through the entire FAQ for clearer understanding of what we offer, points to note & avoid, etc.  
3. If you like what you see & confirmed on taking the next step - Check our availability & make a soft booking to reserve your slot above!
4. Give us 48 hours to double check & verify the validity of the details provided.  We will contact you with a detailed quotation for the payment of the remaining amount (i.e. Price of Package - Soft Booking Fee = Price to be paid) if all is good! 
5. Once the full payment is received, we will officially reserve the set up slot for you!

Please note that bookings are by first-come-first-serve basis. Booking is only confirmed when payment has been made.

The Secret Garden is available daily from 9AM - 9PM! 

Do check availability here directly!

A refundable security deposit of $250 will be collected during the reservation process. 

The following are strictly not allowed inside The Secret Garden: 

• More than 10pax 
• Confetti / Party poppers / Glitter
• Smoking
• Hotpot / Barbecue / Any form of cooking
• Loud music / noises 

List is not exhaustive, please do check with with us prior to event! 

We do have the following items available for use, do let us know if you require them in advance so we're able to prepare it for your booking! 

• Speaker & Microphones
• Projector 
• Mini Fridge 
• Table & Chairs

You can bring the following items to our venues: 

• Food Catering
• Food Delivery Please ensure your have utensils!
• Alcohol / Drinks Please bring your own cups / utensils! 
• Board Games / Beer Pong Table / etc 

List is not exhaustive, please do check with with us prior to event! 

We will not be allowing external vendors to decorate in our event space. 

If you require other forms of decorations, do let us know & we'll check & engage for you with our co-vendors! 

Yes please do! 

Firstly, congratulations on starting to plan for your proposal! 

Next, to kickstart the process, you can roughly follow this process: 

1. Decide / have a rough gauge on the main details: 
   (1) Date
   (2) Venue
   (Click for Recommended Venues)
   
   
2. Read through the entire FAQ for clearer understanding for recommendations, possible itineraries, points to note & avoid, etc.  
   
   
3. View what we offer Packages, Past Works & Prices 
   (If you are not sure which suits your venue, no worries drop us a WhatsApp with pictures of your venue & we will recommend accordingly)
   
   
4. Once you are confirmed & ready to take the next step with us, check our availability by dropping us a WhatsApp with the following details: 
   

   1) Date of Proposal

   2) Time for 
   - Set Up
   - Proposal 
   - Teardown

   3) Specific Venue for Set Up
   (i.e. Which hotel, which type of room / Which restaurant & allocated venue) 

   4) Package Choice

   5) Colour Choice 

   Or make a soft booking to reserve your set up slot HERE! 
   
   
5. Give us 48 hours to double check & verify the validity of the details provided. 
   We will contact you with a detailed quotation for the payment of the remaining amount
   (i.e. Price of Package - Soft Booking Fee = Price to be paid) if all is good! 
   
   
6. Once the full payment is received, we will officially reserve the set up slot for you!

---

*Please only proceed with the soft booking when you are 100% confirmed & want to reserve the particular set up slot. Soft booking fee / deposit is STRICTLY non-refundable under any circumstances. If you have any queries, please do WhatsApp us at +65 9639 5282 before soft booking! 

1. View our Packages, Past Works & Prices  
2. Read through the entire FAQ for clearer understanding of what we offer, points to note & avoid, etc.  
3. Check our availability by dropping us a WhatsApp with the following details: 

   1) Date of Proposal

   2) Time for - Set Up- Proposal - Teardown

   3) Specific Venue for Set Up(i.e. Which hotel, which type of room / Which restaurant & allocated venue) 

   4) Package Choice

   5) Colour Choice 

   Or make a soft booking to reserve your set up slot HERE! 
4. Give us 48 hours to double check & verify the validity of the details provided. We will contact you with a detailed quotation for the payment of the remaining amount (i.e. Price of Package - Soft Booking Fee = Price to be paid) if all is good! 
5. Once the full payment is received, we will officially reserve the set up slot for you!

---

*Please only proceed with the soft booking when you are 100% confirmed & want to reserve the particular set up slot. Soft booking fee / deposit is STRICTLY non-refundable under any circumstances. If you have any queries, please do WhatsApp us at +65 9639 5282 before soft booking! 

 You can skip the Soft Booking step & WhatsApp us directly at +65 9639 5282 with the following details for us to process your booking via backend!

1. Date of Proposal: 
2.  Time for Set Up / Proposal /  Teardown: 
3. Specific Venue for Set Up: (i.e. Which hotel, which type of room / Which restaurant & allocated venue)
4. Package Choice: 
5. Colour Choice: 

You can now check our availability & make a soft booking directly here! 

If the timings of your desired date is not available, you can drop us a WhatsApp at+65 9639 5282 and we will see if we are able to slot you in!

We do not have a strict lead-time for our proposal set up. We can confirm set ups 6 months in advance, to even next-day. It really depends on our availability & popularity of the date. 

You can now check our availability directly! 

If you have any issues or concern, do drop us a WhatsApp (+65 9639 5282) on the date & timeslot you are looking at when you can to check our availability before moving forward!

We don't have a strict rule to as how long the set up can be placed for, you are able to let us know your plan (i.e. The time to set up, the time to tear down) and we will will reserve the slot for you accordingly. 

But do take note: 

• Set-up time should be as close to proposal timing as possible as there are perishables (i.e. helium balloons & battery operated items). Ideally setting up 90 minutes prior to set up time will be ideal 
• The client is responsible to ensure that the set up is being taken care of during the entire period, any damages will be charged to the client accordingly
• Latest teardown daily is by 9PM  

Overnight additional charge:  $120 

* Subjected to approval based on location / timings (i.e. Strict no to overnights for outdoor/public areas)

* Its the client's responsibility to ensure the prop's integrity throughout (from the time set up is complete to us arriving to teardown). Any damages to any props will be charged accordingly to the client. 

* Latest teardown daily: 9PM

Strict no. Our packages & services is limited strictly to the decorations only. 

It's the client's responsibility to make all reservations or bookings for venue / photographers / videography & all necessary coordinations.

We'll just be at the venue at the time stated in the quotation to set up the decorations. 

Here are some of our favorite venue vendors we decorated for previously,  simply because they are all very helpful & fuss free during our past proposal set up - and most importantly they sincerely want the best for their guests just like us (not sponsored for sure!) 

Free Venue 

• The Secret Garden Introducing our very own venue - The Secret Garden. Booking comes with venue rental & decorations all inclusive, suited for fuss-free & affordable proposals! 

Venues with View 

• Gardens By The Bay (Supertree Observatory) 
• VUE (Outdoor Balcony: View of Singapore skyline)
• L'Entrecôte Customs House (Riverside seating with MBS view)

Hotels 

• The Barracks Hotel Sentosa
• Oasia Resort Sentosa

Restaurants 

• Siri House (Outdoor Pavillion) 
• Moxie (Private rooms)
• Dusk Restaurant & Bar (Terrace)
• L'Entrecôte Customs House (Riverside seating with MBS view)
• 665 Degrees Fahrenheit (Private Room)  

Beach

• Tipsy Unicorn
• Rumours Beach Club

Gardens 

• Gardens By The Bay (Heritage Gardens,Serene Gardens) 

Please do contact these venues directly for quotations & reservations. It's the client's responsibility to make all reservations/bookings for venue & photographers/videographers. TOKI will only be responsible for the decorations. 

Here are some of our favorite photographers vendors we worked with previously, we love their works & most importantly they sincerely want the best for their clients - just like us! 

Please do view their past works & contact them directly if they fit what you are looking for! It's the client's responsibility to make all reservations/bookings for venue & photographers, we are only responsible for the decorations. 

1. bokbokeh
2. tlgraphy
3. Jawdroppers Productions
4. Shin.Wakusu 
5. Oheystudios
6. ATZL Photography
7. KINT Weddings
8. Snapperly Project
9. Daniel Sim Photography
10. We The Flyers (Drones) 

Here are some things to consider when deciding on the venue: 

Permissions 

• For rented venues (i.e. Hotels / Restaurants) Do check with the venue if they do allow external decoration vendor to set up at their venue. There are certain hotels / restaurants which doesn't allow external vendor, while some charge extra. So please do check with the venue thoroughly if they do allow, if there are any restrictions & things to take note of. 
• For public areas, please to check if  any permissions / license is required

* It's the client's full responsibility to reserve & ensure the venue is ready for our set up. 

Suitability 

• Flat Ground?
• Windy? 
• Wet Weather Plan?
• Power Sockets? 

Please do ensure: 

• Hotel is aware that external vendor is coming to do the decorations 
• Do let us know if there are any restrictions from the hotel (i.e. No balloons, etc) 

Plan A: Set up before your check-in 

• Before booking the room, you will need to check with hotel if they are able to allow us access up to the room before you check-in to do the decorations. 
• If they are able to, we will update you via Whatsapp: 

1. When we have arrived at the hotel
2. When we have entered the room
3. When we are done setting up (with pictures)
4. And we will return the keycard to front desk (if any) 

• We will come back to teardown at the agreed timings

Plan B: Set up while you are out for dinner

• Check with hotel if they are able to allow us access up to the room when you are not around to do the decorations. If not, you can leave the keycard at the front desk or pass it to us before you go for dinner. 
• We will update you via Whatsapp: 

1. When we have arrived at the hotel
2. When we have entered the room- 
3. When we are done setting up (with pictures) 
4. And we will return the keycard to front desk (if any) 

• We will come back to teardown at the agreed timing

---

Please do ensure that all belongings are well secured. We are not liable for any damages or  loss /of items in the room. 

• For Restaurants: 

1. Please do mention upon reservation that you are looking to propose & are engaging an external vendor (some may not allow external vendors) 
2. Do mention the exact location that you are looking to propose at (i.e. The Alkaff Mansion -  Gazebo / Conservatory, SIRI House - Outdoor Private area) as there maybe charges / minimum spending to book out the area for you 
3. Check with the restaurant what time can we start setting up + wet weather plans (if any) 

• For Other Event Space: 

1. Please do mention upon reservation that you are looking to propose & are engaging an external vendor (some may not allow external vendors) 
2. Do read our package on our set-up & tear down timings and book the timeslot accordingly to allocate time for us to set up

• For Public Spaces 

1. All required license are applied / permissions are approved
2. Space is ready for us when we arrive for set up (i.e. If its a public area, please do ensure that there are friends/family members who are at the spot before we arrive and that the space is vacant for us to set up)
3. The public do not interfere with our set ups and touch the set up throughout (between the period when we are done setting up to when we tear down). Hence please do ensure that friends/family members are around to protect the set up throughout the proposal. Any damages will be charged to the client accordingly
4. It must be accessible via trolley and with the nearest carpark within 5 minutes walk. If there are steps / further than 5 minutes walk, extra charges will be incurred

For public spaces, please do ensure: 

• All required license are applied / permissions are approved
• Space is ready for us when we arrive for set up (i.e. If its a public area, please do ensure that there are friends/family members who are at the spot before we arrive and that the space is vacant for us to set up)
• The public do not interfere with our set ups and touch the set up throughout (between the period when we are done setting up to when we tear down). Hence please do ensure that friends/family members are around to protect the set up throughout the proposal. Any damages will be charged to the client accordingly
• It must be accessible via trolley and with the nearest carpark within 5 minutes walk. If there are steps / further than 5 minutes walk, extra charges will be incurred

TOKI's Responsibility

• TOKI is responsible for the timely set up of the decorations only  (i.e. everything that is stated in the package) 
• If any form of coordination / liaising is required, please do let us know in advance as there are coordination fees  

Client's Responsibility 

•  Ensure that the venue is ready for us at the stated set up time (i.e. all reservations, permissions, etc.) We are not responsible for any delays in the completion of the set up due to the venue not being ready upon agreed set up time 
• Ensure the props are not damaged between the entire period (from the time set up is completed till the tear down time). Any damages will be charged fully to the client

Because, let's be honest - planning a memorable proposal is not easy.

Some common problems & pitfalls: 

1.  It's ALOT of work - more than you expect for sure!From sourcing for locations, getting & preparing all decorations, planning how to get your partner to the location without suspicion & any contingency plans - there ARE a lot of things to plan & manage
2. There is only ONE CHANCE to get it right; The concept of "practice makes perfect" cannot be applied. How do you execute a memorable proposal - when it is also the first time you are doing it? 
3.  Your MemoryYour memory of the proposal should be on the significance of popping the question & subsequent celebrations - not about rushing around, being anxious, dripping in sweat, etc. 
4. Costs Think that it is cheaper when you decorate your own venue? Thank again!For some big scale props - it's expensive & it used only once. For others, you may need to double up because things will go wrong. It adds up rather significantly, you can actually may save by engaging professionals to get it done for you. 
5. Clean Up After popping the question, everything is beautiful. Then the awkward moment comes when you (& your new fiancée)  have to start cleaning up the area. 

Hence, after seeing our personal friends face these issues, we decided to make use our experience from previous wedding planning & set ups and to provide a full Proposal Set Up Service.

From only $498 onwards, our all inclusive & fuss-free set up allows you to avoid facing all the issues above & fully immerse in the moment of a lifetime. Click the link below for our fully transparent & customizable packages offered: 

We will drop you a text: 

1. The day before to update that all preparations are in accordance for your proposal 
2. The day itself when we are on the way to the venue 
3. When we have arrived at the venue 
4. When we are done (with pictures of the set up) 
5. When we have left the venue
6. When we are on the way back for the teardown 

Preserved & Dried Flowers 

• Find a place which is - Away from moisture (i.e. toilets, sinks), instead place them somewhere with sun / heat / good air circulation to ensure the flowers stay dry & crisp
• Leave the flowers there upright & THAT'S IT! 

Please leave the flowers as is within the wrappers. As preserved/ dried flowers are very brittle, if you remove the wrappers the dried flowers will crumble into pieces. Please do just leave your preserved flower bouquet as is - it will last for months / years to come! 

No, please do not ever spray water on our preserved flowers. Instead please do keep them as dry as possible (i.e. Place the bouquet somewhere sunny  & dry) 

No, please dont ever put our bouquets (or in fact any flowers - yes even fresh flowers) in your home fridge! 

Moisture in the fridge will reverse the dehydration process & ruin the entire preserved flower bouquet. Please just leave it upright & as is in areas which are away from moisture will do!

Do not keep fresh flowers in your fridge as well as fresh flowers will contaminate your fridge, if you want to keep them fresher just put them in an air-condition room will do.